Letter of 7th April 2008 from the Chairman of the JMC

7 April 2008

Dear Residents of Sutramas,

(1) Members of the Joint Management Committee

Following from the AGM convened for the formation of the Joint Management Body of Sutramas, held on Saturday, 5 April 2008, we are happy to inform of the formation of the Joint Management Committee (“JMC”) comprising of the following residents.

1.	Mr. Ronnie Tan (Chairman)	7.	Mr. William Tan
2.	Mr. Finton Tuan (Secretary)	8.	En. Emil Zubrin
3.	Mr. Lee Mun Kheong (Treasurer)	9.	Mr. Lee Poay Keong
4.	Mr. Timothy Ong	10.	Mr. Terence Leong
5.	Mr. Thomas Pagnoux	11.	Mr. Tony Ng
6.	Mr. Au Weng Sang	12.	Ms. Nadia Watt

By the provisions of statute, the developer would also be a member of the JMC. The developer has nominated Mr. Chong Cheong Hin as its representative.

(2) First Meeting of the JMC

The JMC held its first meeting immediately after the AGM and as required by statute, elected the Chairman, Secretary and Treasurer.

(3) Complaint Lodgement

The JMC takes note of the serious concerns of residents voiced during the AGM regarding the attention devoted to addressing complaints. As such, this was discussed at the first JMC.

The JMC wishes to inform the residents that it intends, in due course, to develop a comprehensive complaints procedure. In the meantime however, the JMC has resolved the following :-

(a) That a dedicated letterbox be allocated for the deposit of complaints/suggestions. Residents are requested to ensure the deposit of complaints/suggestions into this letterbox. The building managers will clearly mark such letterbox for identification.

(b) An email address sutramas@shcsb.com.my has also been set up as an alternate mode of complaints/suggestions lodgement.

(c) All complaints/suggestions lodged will be presented for the attention of a dedicated member of the JMC together with the building managers for appropriate action. A report of the same shall also be presented at each JMC meeting for the attention of all members thereof.

(4) Next JMC Meeting

The next JMC meeting is scheduled for 19 April 2008 at 10.00 a.m. The agenda for the meeting would be, amongst others, to review the accounts as would be presented by the building managers and also to receive a report of the operations of the condominium. The agenda also includes an agenda for the formation of sub-committees to address operational matters more closely.

Should residents intend to raise issues for the JMC to discuss, the dedicated complaints/suggestion mail box / email can also be used.

………………………………..

(sgn)

Chairman